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Has Your Business Outgrown the Way You Operate? Five Questions Every Leadership Team Should Ask  

By Frank Mencini Managing Partner at BGS Consulting, Arthur Andersen Alumnus and Former Partner (1988-2002)  LinkedIn

 Growth is a good problem to have but it can also hide weaknesses that become costly over time.  

Throughout my career, I have worked with leadership teams at companies ranging from founder-led businesses to large, complex organizations. While every company is different, the warning signs that a business is beginning to outgrow its systems, processes, and leadership structure are often remarkably similar.  

The strongest organizations recognize those signs early. Here are five questions every leadership team should consider.  

1. Are our systems helping us grow or creating more work?  

Systems that supported the business for years may eventually become obstacles. Warning signs include frequent manual workarounds, disconnected information, slow reporting, and employees maintaining multiple versions of the same data.  

Modernization does not always require replacing everything. It starts with recognizing when existing tools are consuming more time than they save.  

2. Do our metrics help us make decisions?  

Most companies have plenty of data. The harder question is whether that data produces useful insight.  

If leadership meetings are spent debating whose numbers are correct or reviewing activity without understanding performance, the organization may need a clearer set of key performance indicators. The most effective KPIs do more than explain what happened; they help leaders decide what to do next.  

3. Has our finance function evolved with the business?  

As a company grows, finance must become more than a reporting function. Leadership needs timely forecasts, reliable information, scenario planning, and insight into the factors driving results.  

When the finance team is constantly focused on closing the books and responding to urgent requests, it may have little capacity to serve as the strategic partner the business now requires.  

4. Are we developing the leaders we will need tomorrow?  

Succession planning is not simply about replacing senior executives. It is about building depth throughout the organization.  

Companies that deliberately develop future leaders are better prepared for growth, acquisitions, unexpected departures, and new opportunities. Waiting until a transition is imminent usually limits the available options.  

5. Are we addressing issues early or waiting until they become urgent?  

Problems rarely become expensive overnight. The warning signs are usually present long before a system fails, a key employee leaves, a transaction begins, or a reporting issue reaches the board.  

In my experience, proactive planning is almost always less costly and less disruptive than solving a problem under pressure.  

One of the lasting lessons I took from Arthur Andersen was the importance of looking beyond the immediate assignment and helping clients prepare for what comes next. That principle remains relevant today.  

Successful companies do not avoid every challenge. They create the discipline to identify issues early, ask difficult questions, and adapt before circumstances force them to act. The best time to address growing pains is while they are still manageable, not after they have become expensive.